Shipping policy

Here is a tailored shipping policy for Nuviela with worldwide shipping, using your timelines.

Nuviela Shipping Policy

At Nuviela, we aim to process and ship your order as quickly and reliably as possible.

Order Processing Time

  • All orders are processed within 2–3 working days after your order is placed.

  • Working days are Monday to Friday, excluding public holidays.

  • Orders placed on weekends or public holidays will be processed starting on the next working day.

  • During peak seasons, sales, or holidays, processing times may be slightly longer. If we anticipate significant delays, we will do our best to notify you by email.

Worldwide Shipping & Delivery Times

  • Nuviela offers free worldwide shipping. We currently ship to select countries.

  • Once your order has been processed and dispatched, standard international delivery typically takes 6–10 working days.

  • Delivery timeframes are estimates and may vary by destination country and local postal services.

  • External factors such as customs processing, carrier delays, or severe weather may extend delivery times.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, or import fees charged by your local customs authority.

  • These charges are not included in our prices or shipping fees and are the responsibility of the customer.

  • Customs policies vary widely; please contact your local customs office for more information if you are unsure.

Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email.

  • Where available, tracking information and a tracking link will be included so you can follow your parcel’s journey.

  • Please allow up to 24–48 hours for tracking updates to appear after dispatch.

Address Accuracy

  • Orders are shipped to the address provided at checkout. Please ensure your shipping details are complete and accurate.

  • Nuviela is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

  • If you notice an error in your address, contact us immediately. If your order has not yet been processed, we will do our best to update it.

Delayed or Missing Orders

  • If your order has not arrived within 10 working days after dispatch, please:

    • Check your tracking information and any attempted delivery notices from the carrier.

    • Contact our support team with your order number so we can investigate with the carrier.

  • Once the investigation is complete, we will advise you of the next steps, which may include a replacement or other resolution in line with our internal policies.

Order Changes and Cancellations

  • Changes or cancellations can only be made before your order has been processed for shipment.

  • Once an order has been dispatched, we are unable to modify or cancel it.

  • To request a change or cancellation, please contact Nuviela customer support as soon as possible with your order number and details.