Shipping Info

Order Processing Time

  • All orders are processed within 2–3 working days after your order is placed.

  • Working days are Monday to Friday, excluding public holidays.

  • Orders placed on weekends or public holidays will be processed starting on the next working day.

  • During peak seasons, sales, or holidays, processing times may be slightly longer. If we anticipate significant delays, we will do our best to notify you by email.

Worldwide Shipping & Delivery Times

  • Nuviela offers free worldwide shipping. We currently ship to select countries.

  • Once your order has been processed and dispatched, standard international delivery typically takes 6–10 working days.

  • Delivery timeframes are estimates and may vary by destination country and local postal services.

  • External factors such as customs processing, carrier delays, or severe weather may extend delivery times.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, or import fees charged by your local customs authority.

  • These charges are not included in our prices or shipping fees and are the responsibility of the customer.

  • Customs policies vary widely; please contact your local customs office for more information if you are unsure.

Shipping Confirmation & Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email.

  • Where available, tracking information and a tracking link will be included so you can follow your parcel’s journey.

  • Please allow up to 24–48 hours for tracking updates to appear after dispatch.

Address Accuracy

  • Orders are shipped to the address provided at checkout. Please ensure your shipping details are complete and accurate.

  • Nuviela is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

  • If you notice an error in your address, contact us immediately. If your order has not yet been processed, we will do our best to update it.

Delayed or Missing Orders

  • If your order has not arrived within 10 working days after dispatch, please:

    • Check your tracking information and any attempted delivery notices from the carrier.

    • Contact our support team with your order number so we can investigate with the carrier.

  • Once the investigation is complete, we will advise you of the next steps, which may include a replacement or other resolution in line with our internal policies.